Refund policy

Last updated: October 9, 2026

ServiceStack AI ("we", "us") sells the ServiceStack AI Toolkit, a digital product delivered as a downloadable file. This policy explains how refunds work.

7-day money-back guarantee

If you're not happy with the toolkit for any reason, you can ask for a full refund within 7 days of the date of your purchase. You don't need to give a reason.

How to request a refund

  1. Email support@getservicestackai.com within 7 days of your purchase.
  2. Include the order number (in your order confirmation email) and the email address you used at checkout.
  3. We'll confirm by email, usually within 2 business days.

How refunds are paid

  • Approved refunds go back to your original payment method for the full amount you paid.
  • Your bank or card issuer usually shows the refund within 5–10 business days after we process it.
  • We don't charge restocking or processing fees.

After 7 days

Because the toolkit is a digital download you keep as soon as you buy it, we can't offer refunds after the 7-day window, except where the law requires us to.

Problems with your download

If your download link doesn't work, a file is missing or damaged, or you were charged twice, email support@getservicestackai.com at any time. We'll send a working copy or refund the duplicate charge. These cases aren't limited to 7 days.

Abuse

We may refuse a refund where there's clear abuse, for example repeated buy-and-refund of the same product, or sharing or reselling the files. Nothing in this section limits rights you have under applicable consumer law.

Your legal rights

Some places give consumers rights that can't be waived (for example, cancellation rights for digital content in some countries). This policy doesn't take away any of those rights.

Contact

ServiceStack AI · Brandon Stephon Bowman · Miami Gardens, Florida · support@getservicestackai.com